Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D1
Daniel 18606
VM0018606Silvermember18606@example.test · +601110018606 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted Out
Points Balance
2,275
Current loyalty balance
Lifetime Spend
RM 2,844
Across 36 visits
Total Visits
36
Since 2024-11-27
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,275 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 9
Outlet purchase
2026-08-07 · Member activity · RM 55.50
App session
2026-07-26 · OPLUMO Outlet 9
Points credited
2026-07-14 · Member activity · RM 62.90
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 9
Outlet purchase
2026-06-20 · Member activity · RM 70.30
Points credited
2026-06-08 · OPLUMO Outlet 9
Outlet purchase
2026-05-27 · Member activity · RM 77.70