Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18595
VM0018595Goldmember18595@example.test · +601110018595 · Preferred outlet: OPLUMO Outlet 15
WeekendApp User
Consent Status
Opted In
Points Balance
2,974
Current loyalty balance
Lifetime Spend
RM 3,719
Across 28 visits
Total Visits
28
Since 2025-02-16
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
114d
2026-06-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,974 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 15
Outlet purchase
2026-06-05 · Member activity · RM 109.50
App session
2026-05-24 · OPLUMO Outlet 15
Points credited
2026-05-12 · Member activity · RM 124.10
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 15
Outlet purchase
2026-04-18 · Member activity · RM 138.70
Points credited
2026-04-06 · OPLUMO Outlet 15
Outlet purchase
2026-03-25 · Member activity · RM 153.30