Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 18592
VM0018592Goldmember18592@example.test · +601110018592 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
3,150
Current loyalty balance
Lifetime Spend
RM 3,939
Across 39 visits
Total Visits
39
Since 2024-06-23
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,150 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 12
Outlet purchase
2026-04-26 · Member activity · RM 64.50
App session
2026-04-14 · OPLUMO Outlet 12
Points credited
2026-04-02 · Member activity · RM 73.10
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 12
Outlet purchase
2026-03-09 · Member activity · RM 81.70
Points credited
2026-02-25 · OPLUMO Outlet 12
Outlet purchase
2026-02-13 · Member activity · RM 90.30