Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D1
Daniel 18582
VM0018582Goldmember18582@example.test · +601110018582 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted In
Points Balance
2,765
Current loyalty balance
Lifetime Spend
RM 3,456
Across 44 visits
Total Visits
44
Since 2024-06-09
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,765 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 2
Outlet purchase
2026-07-11 · Member activity · RM 78.00
App session
2026-06-29 · OPLUMO Outlet 2
Points credited
2026-06-17 · Member activity · RM 88.40
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 2
Outlet purchase
2026-05-24 · Member activity · RM 98.80
Points credited
2026-05-12 · OPLUMO Outlet 2
Outlet purchase
2026-04-30 · Member activity · RM 109.20