Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 18568
VM0018568Silvermember18568@example.test · +601110018568 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
2,053
Current loyalty balance
Lifetime Spend
RM 2,567
Across 35 visits
Total Visits
35
Since 2024-11-30
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,053 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 5
Outlet purchase
2026-07-23 · Member activity · RM 44.25
App session
2026-07-11 · OPLUMO Outlet 5
Points credited
2026-06-29 · Member activity · RM 50.15
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 5
Outlet purchase
2026-06-05 · Member activity · RM 56.05
Points credited
2026-05-24 · OPLUMO Outlet 5
Outlet purchase
2026-05-12 · Member activity · RM 61.95