Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 18542
VM0018542Goldmember18542@example.test · +601110018542 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted Out
Points Balance
3,022
Current loyalty balance
Lifetime Spend
RM 3,778
Across 18 visits
Total Visits
18
Since 2025-07-19
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,022 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 13
Outlet purchase
2026-05-09 · Member activity · RM 127.50
App session
2026-04-27 · OPLUMO Outlet 13
Points credited
2026-04-15 · Member activity · RM 144.50
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 13
Outlet purchase
2026-03-22 · Member activity · RM 161.50
Points credited
2026-03-10 · OPLUMO Outlet 13
Outlet purchase
2026-02-26 · Member activity · RM 178.50