Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18521
VM0018521Silvermember18521@example.test · +601110018521 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
1,068
Current loyalty balance
Lifetime Spend
RM 1,336
Across 19 visits
Total Visits
19
Since 2025-11-13
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
6d
2026-10-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,068 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-03 · OPLUMO Outlet 9
Outlet purchase
2026-09-21 · Member activity · RM 43.50
App session
2026-09-09 · OPLUMO Outlet 9
Points credited
2026-08-28 · Member activity · RM 49.30
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 9
Outlet purchase
2026-08-04 · Member activity · RM 55.10
Points credited
2026-07-23 · OPLUMO Outlet 9
Outlet purchase
2026-07-11 · Member activity · RM 60.90