Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18505
VM0018505Silvermember18505@example.test · +601110018505 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,103
Current loyalty balance
Lifetime Spend
RM 2,630
Across 45 visits
Total Visits
45
Since 2024-03-05
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,103 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 10
Outlet purchase
2026-04-24 · Member activity · RM 57.75
App session
2026-04-12 · OPLUMO Outlet 10
Points credited
2026-03-31 · Member activity · RM 65.45
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 10
Outlet purchase
2026-03-07 · Member activity · RM 73.15
Points credited
2026-02-23 · OPLUMO Outlet 10
Outlet purchase
2026-02-11 · Member activity · RM 80.85