Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 18480
VM0018480Silvermember18480@example.test · +601110018480 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,260
Current loyalty balance
Lifetime Spend
RM 2,825
Across 26 visits
Total Visits
26
Since 2025-05-23
Average Order Value
RM 128
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,260 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 2
Outlet purchase
2026-08-04 · Member activity · RM 96.00
App session
2026-07-23 · OPLUMO Outlet 2
Points credited
2026-07-11 · Member activity · RM 108.80
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 2
Outlet purchase
2026-06-17 · Member activity · RM 121.60
Points credited
2026-06-05 · OPLUMO Outlet 2
Outlet purchase
2026-05-24 · Member activity · RM 134.40