Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18437
VM0018437Silvermember18437@example.test · +601110018437 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,388
Current loyalty balance
Lifetime Spend
RM 1,735
Across 36 visits
Total Visits
36
Since 2024-07-30
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
171d
2026-04-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,388 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 10
Outlet purchase
2026-04-09 · Member activity · RM 33.00
App session
2026-03-28 · OPLUMO Outlet 10
Points credited
2026-03-16 · Member activity · RM 37.40
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 10
Outlet purchase
2026-02-20 · Member activity · RM 41.80
Points credited
2026-02-08 · OPLUMO Outlet 10
Outlet purchase
2026-01-27 · Member activity · RM 46.20