Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18404
VM0018404Silvermember18404@example.test · +601110018404 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,348
Current loyalty balance
Lifetime Spend
RM 2,935
Across 44 visits
Total Visits
44
Since 2024-04-07
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,348 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 11
Outlet purchase
2026-05-09 · Member activity · RM 62.25
App session
2026-04-27 · OPLUMO Outlet 11
Points credited
2026-04-15 · Member activity · RM 70.55
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 11
Outlet purchase
2026-03-22 · Member activity · RM 78.85
Points credited
2026-03-10 · OPLUMO Outlet 11
Outlet purchase
2026-02-26 · Member activity · RM 87.15