Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18389
VM0018389Platinummember18389@example.test · +601110018389 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
6,925
Current loyalty balance
Lifetime Spend
RM 8,656
Across 43 visits
Total Visits
43
Since 2024-03-24
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,925 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 13
Outlet purchase
2026-04-07 · Member activity · RM 123.00
App session
2026-03-26 · OPLUMO Outlet 13
Points credited
2026-03-14 · Member activity · RM 139.40
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 13
Outlet purchase
2026-02-18 · Member activity · RM 155.80
Points credited
2026-02-06 · OPLUMO Outlet 13
Outlet purchase
2026-01-25 · Member activity · RM 172.20