Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18367
VM0018367Silvermember18367@example.test · +601110018367 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
986
Current loyalty balance
Lifetime Spend
RM 1,233
Across 9 visits
Total Visits
9
Since 2025-12-08
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
986 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 8
Outlet purchase
2026-04-19 · Member activity · RM 84.00
App session
2026-04-07 · OPLUMO Outlet 8
Points credited
2026-03-26 · Member activity · RM 95.20
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 8
Outlet purchase
2026-03-02 · Member activity · RM 106.40
Points credited
2026-02-18 · OPLUMO Outlet 8
Outlet purchase
2026-02-06 · Member activity · RM 117.60