Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18361
VM0018361Goldmember18361@example.test · +601110018361 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
3,519
Current loyalty balance
Lifetime Spend
RM 4,399
Across 43 visits
Total Visits
43
Since 2024-05-02
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,519 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 2
Outlet purchase
2026-05-16 · Member activity · RM 68.25
App session
2026-05-04 · OPLUMO Outlet 2
Points credited
2026-04-22 · Member activity · RM 77.35
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 2
Outlet purchase
2026-03-29 · Member activity · RM 86.45
Points credited
2026-03-17 · OPLUMO Outlet 2
Outlet purchase
2026-03-05 · Member activity · RM 95.55