Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18313
VM0018313Silvermember18313@example.test · +601110018313 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
2,379
Current loyalty balance
Lifetime Spend
RM 2,974
Across 34 visits
Total Visits
34
Since 2024-10-24
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
121d
2026-06-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,379 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 5
Outlet purchase
2026-05-29 · Member activity · RM 69.00
App session
2026-05-17 · OPLUMO Outlet 5
Points credited
2026-05-05 · Member activity · RM 78.20
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 5
Outlet purchase
2026-04-11 · Member activity · RM 87.40
Points credited
2026-03-30 · OPLUMO Outlet 5
Outlet purchase
2026-03-18 · Member activity · RM 96.60