Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 18310
VM0018310Goldmember18310@example.test · +601110018310 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted Out
Points Balance
4,364
Current loyalty balance
Lifetime Spend
RM 5,455
Across 33 visits
Total Visits
33
Since 2024-12-17
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
85d
2026-07-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,364 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 2
Outlet purchase
2026-07-04 · Member activity · RM 118.50
App session
2026-06-22 · OPLUMO Outlet 2
Points credited
2026-06-10 · Member activity · RM 134.30
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 2
Outlet purchase
2026-05-17 · Member activity · RM 150.10
Points credited
2026-05-05 · OPLUMO Outlet 2
Outlet purchase
2026-04-23 · Member activity · RM 165.90