Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18301
VM0018301Goldmember18301@example.test · +601110018301 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,928
Current loyalty balance
Lifetime Spend
RM 3,661
Across 41 visits
Total Visits
41
Since 2024-05-30
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,928 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 10
Outlet purchase
2026-05-08 · Member activity · RM 57.75
App session
2026-04-26 · OPLUMO Outlet 10
Points credited
2026-04-14 · Member activity · RM 65.45
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 10
Outlet purchase
2026-03-21 · Member activity · RM 73.15
Points credited
2026-03-09 · OPLUMO Outlet 10
Outlet purchase
2026-02-25 · Member activity · RM 80.85