Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18284
VM0018284Membermember18284@example.test · +601110018284 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
487
Current loyalty balance
Lifetime Spend
RM 609
Across 8 visits
Total Visits
8
Since 2026-04-10
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
487 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 10
Outlet purchase
2026-08-02 · Member activity · RM 65.25
App session
2026-07-21 · OPLUMO Outlet 10
Points credited
2026-07-09 · Member activity · RM 73.95
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 10
Outlet purchase
2026-06-15 · Member activity · RM 82.65
Points credited
2026-06-03 · OPLUMO Outlet 10
Outlet purchase
2026-05-22 · Member activity · RM 91.35