Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18272
VM0018272Membermember18272@example.test · +601110018272 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
551
Current loyalty balance
Lifetime Spend
RM 690
Across 30 visits
Total Visits
30
Since 2024-12-20
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
136d
2026-05-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
551 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 15
Outlet purchase
2026-05-14 · Member activity · RM 21.75
App session
2026-05-02 · OPLUMO Outlet 15
Points credited
2026-04-20 · Member activity · RM 24.65
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 15
Outlet purchase
2026-03-27 · Member activity · RM 27.55
Points credited
2026-03-15 · OPLUMO Outlet 15
Outlet purchase
2026-03-03 · Member activity · RM 30.45