Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18235
VM0018235Silvermember18235@example.test · +601110018235 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
1,965
Current loyalty balance
Lifetime Spend
RM 2,457
Across 35 visits
Total Visits
35
Since 2024-09-27
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,965 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 12
Outlet purchase
2026-05-20 · Member activity · RM 46.50
App session
2026-05-08 · OPLUMO Outlet 12
Points credited
2026-04-26 · Member activity · RM 52.70
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 12
Outlet purchase
2026-04-02 · Member activity · RM 58.90
Points credited
2026-03-21 · OPLUMO Outlet 12
Outlet purchase
2026-03-09 · Member activity · RM 65.10