Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18209
VM0018209Silvermember18209@example.test · +601110018209 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
1,576
Current loyalty balance
Lifetime Spend
RM 1,971
Across 13 visits
Total Visits
13
Since 2025-09-30
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,576 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 3
Outlet purchase
2026-04-22 · Member activity · RM 102.00
App session
2026-04-10 · OPLUMO Outlet 3
Points credited
2026-03-29 · Member activity · RM 115.60
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 3
Outlet purchase
2026-03-05 · Member activity · RM 129.20
Points credited
2026-02-21 · OPLUMO Outlet 3
Outlet purchase
2026-02-09 · Member activity · RM 142.80