Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01816
VM0001816Goldmember1816@example.test · +601110001816 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted Out
Points Balance
4,727
Current loyalty balance
Lifetime Spend
RM 5,909
Across 34 visits
Total Visits
34
Since 2024-09-21
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,727 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 15
Outlet purchase
2026-04-26 · Member activity · RM 122.25
App session
2026-04-14 · OPLUMO Outlet 15
Points credited
2026-04-02 · Member activity · RM 138.55
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 15
Outlet purchase
2026-03-09 · Member activity · RM 154.85
Points credited
2026-02-25 · OPLUMO Outlet 15
Outlet purchase
2026-02-13 · Member activity · RM 171.15