Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18149
VM0018149Membermember18149@example.test · +601110018149 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
356
Current loyalty balance
Lifetime Spend
RM 445
Across 15 visits
Total Visits
15
Since 2025-09-27
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
125d
2026-06-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
356 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 11
Outlet purchase
2026-05-25 · Member activity · RM 20.25
App session
2026-05-13 · OPLUMO Outlet 11
Points credited
2026-05-01 · Member activity · RM 22.95
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 11
Outlet purchase
2026-04-07 · Member activity · RM 25.65
Points credited
2026-03-26 · OPLUMO Outlet 11
Outlet purchase
2026-03-14 · Member activity · RM 28.35