Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18140
VM0018140Membermember18140@example.test · +601110018140 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
126
Current loyalty balance
Lifetime Spend
RM 158
Across 1 visits
Total Visits
1
Since 2026-07-10
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
73d
2026-07-28
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
126 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 2
Outlet purchase
2026-07-16 · Member activity · RM 107.25
App session
2026-07-04 · OPLUMO Outlet 2
Points credited
2026-06-22 · Member activity · RM 121.55
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 2
Outlet purchase
2026-05-29 · Member activity · RM 135.85
Points credited
2026-05-17 · OPLUMO Outlet 2
Outlet purchase
2026-05-05 · Member activity · RM 150.15