Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18104
VM0018104Silvermember18104@example.test · +601110018104 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
1,204
Current loyalty balance
Lifetime Spend
RM 1,506
Across 20 visits
Total Visits
20
Since 2025-08-25
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,204 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 17
Outlet purchase
2026-07-21 · Member activity · RM 58.50
App session
2026-07-09 · OPLUMO Outlet 17
Points credited
2026-06-27 · Member activity · RM 66.30
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 17
Outlet purchase
2026-06-03 · Member activity · RM 74.10
Points credited
2026-05-22 · OPLUMO Outlet 17
Outlet purchase
2026-05-10 · Member activity · RM 81.90