Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D1
Daniel 18102
VM0018102Platinummember18102@example.test · +601110018102 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted In
Points Balance
4,974
Current loyalty balance
Lifetime Spend
RM 6,218
Across 41 visits
Total Visits
41
Since 2024-09-03
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
46d
2026-08-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,974 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 15
Outlet purchase
2026-08-12 · Member activity · RM 101.25
App session
2026-07-31 · OPLUMO Outlet 15
Points credited
2026-07-19 · Member activity · RM 114.75
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 15
Outlet purchase
2026-06-25 · Member activity · RM 128.25
Points credited
2026-06-13 · OPLUMO Outlet 15
Outlet purchase
2026-06-01 · Member activity · RM 141.75