Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 01810
VM0001810Goldmember1810@example.test · +601110001810 · Preferred outlet: OPLUMO Outlet 9
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,091
Current loyalty balance
Lifetime Spend
RM 3,865
Across 42 visits
Total Visits
42
Since 2024-07-12
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
81d
2026-07-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,091 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 9
Outlet purchase
2026-07-08 · Member activity · RM 69.00
App session
2026-06-26 · OPLUMO Outlet 9
Points credited
2026-06-14 · Member activity · RM 78.20
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 9
Outlet purchase
2026-05-21 · Member activity · RM 87.40
Points credited
2026-05-09 · OPLUMO Outlet 9
Outlet purchase
2026-04-27 · Member activity · RM 96.60