Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18092
VM0018092Silvermember18092@example.test · +601110018092 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,156
Current loyalty balance
Lifetime Spend
RM 2,695
Across 26 visits
Total Visits
26
Since 2025-03-03
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,156 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 5
Outlet purchase
2026-05-15 · Member activity · RM 85.50
App session
2026-05-03 · OPLUMO Outlet 5
Points credited
2026-04-21 · Member activity · RM 96.90
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 5
Outlet purchase
2026-03-28 · Member activity · RM 108.30
Points credited
2026-03-16 · OPLUMO Outlet 5
Outlet purchase
2026-03-04 · Member activity · RM 119.70