Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 18082
VM0018082Goldmember18082@example.test · +601110018082 · Preferred outlet: OPLUMO Outlet 12
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,682
Current loyalty balance
Lifetime Spend
RM 4,604
Across 28 visits
Total Visits
28
Since 2025-04-09
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,682 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 12
Outlet purchase
2026-07-27 · Member activity · RM 127.50
App session
2026-07-15 · OPLUMO Outlet 12
Points credited
2026-07-03 · Member activity · RM 144.50
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 12
Outlet purchase
2026-06-09 · Member activity · RM 161.50
Points credited
2026-05-28 · OPLUMO Outlet 12
Outlet purchase
2026-05-16 · Member activity · RM 178.50