Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18055
VM0018055Goldmember18055@example.test · +601110018055 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,783
Current loyalty balance
Lifetime Spend
RM 4,730
Across 38 visits
Total Visits
38
Since 2024-08-10
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
124d
2026-06-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,783 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 2
Outlet purchase
2026-05-26 · Member activity · RM 112.50
App session
2026-05-14 · OPLUMO Outlet 2
Points credited
2026-05-02 · Member activity · RM 127.50
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 2
Outlet purchase
2026-04-08 · Member activity · RM 142.50
Points credited
2026-03-27 · OPLUMO Outlet 2
Outlet purchase
2026-03-15 · Member activity · RM 157.50