Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01805
VM0001805Goldmember1805@example.test · +601110001805 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,910
Current loyalty balance
Lifetime Spend
RM 4,889
Across 29 visits
Total Visits
29
Since 2025-01-30
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
113d
2026-06-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,910 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 4
Outlet purchase
2026-06-06 · Member activity · RM 105.75
App session
2026-05-25 · OPLUMO Outlet 4
Points credited
2026-05-13 · Member activity · RM 119.85
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 4
Outlet purchase
2026-04-19 · Member activity · RM 133.95
Points credited
2026-04-07 · OPLUMO Outlet 4
Outlet purchase
2026-03-26 · Member activity · RM 148.05