Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18020
VM0018020Membermember18020@example.test · +601110018020 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
550
Current loyalty balance
Lifetime Spend
RM 688
Across 14 visits
Total Visits
14
Since 2026-01-19
Average Order Value
RM 46
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
29d
2026-09-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
550 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-10 · OPLUMO Outlet 1
Outlet purchase
2026-08-29 · Member activity · RM 34.50
App session
2026-08-17 · OPLUMO Outlet 1
Points credited
2026-08-05 · Member activity · RM 39.10
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 1
Outlet purchase
2026-07-12 · Member activity · RM 43.70
Points credited
2026-06-30 · OPLUMO Outlet 1
Outlet purchase
2026-06-18 · Member activity · RM 48.30