Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01802
VM0001802Goldmember1802@example.test · +601110001802 · Preferred outlet: OPLUMO Outlet 1
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,796
Current loyalty balance
Lifetime Spend
RM 3,496
Across 25 visits
Total Visits
25
Since 2025-02-27
Average Order Value
RM 180
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
157d
2026-05-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,796 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 1
Outlet purchase
2026-04-23 · Member activity · RM 135.00
App session
2026-04-11 · OPLUMO Outlet 1
Points credited
2026-03-30 · Member activity · RM 153.00
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 1
Outlet purchase
2026-03-06 · Member activity · RM 171.00
Points credited
2026-02-22 · OPLUMO Outlet 1
Outlet purchase
2026-02-10 · Member activity · RM 189.00