Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 18000
VM0018000Goldmember18000@example.test · +601110018000 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
3,550
Current loyalty balance
Lifetime Spend
RM 4,438
Across 27 visits
Total Visits
27
Since 2025-01-26
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
153d
2026-05-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,550 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 15
Outlet purchase
2026-04-27 · Member activity · RM 106.50
App session
2026-04-15 · OPLUMO Outlet 15
Points credited
2026-04-03 · Member activity · RM 120.70
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 15
Outlet purchase
2026-03-10 · Member activity · RM 134.90
Points credited
2026-02-26 · OPLUMO Outlet 15
Outlet purchase
2026-02-14 · Member activity · RM 149.10