Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17993
VM0017993Silvermember17993@example.test · +601110017993 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
1,830
Current loyalty balance
Lifetime Spend
RM 2,288
Across 15 visits
Total Visits
15
Since 2025-09-08
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,830 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 8
Outlet purchase
2026-05-06 · Member activity · RM 117.75
App session
2026-04-24 · OPLUMO Outlet 8
Points credited
2026-04-12 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 8
Outlet purchase
2026-03-19 · Member activity · RM 149.15
Points credited
2026-03-07 · OPLUMO Outlet 8
Outlet purchase
2026-02-23 · Member activity · RM 164.85