Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 17930
VM0017930Silvermember17930@example.test · +601110017930 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,017
Current loyalty balance
Lifetime Spend
RM 2,522
Across 43 visits
Total Visits
43
Since 2024-04-25
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,017 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 13
Outlet purchase
2026-05-09 · Member activity · RM 35.25
App session
2026-04-27 · OPLUMO Outlet 13
Points credited
2026-04-15 · Member activity · RM 39.95
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 13
Outlet purchase
2026-03-22 · Member activity · RM 44.65
Points credited
2026-03-10 · OPLUMO Outlet 13
Outlet purchase
2026-02-26 · Member activity · RM 49.35