Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17899
VM0017899Membermember17899@example.test · +601110017899 · Preferred outlet: OPLUMO Outlet 16
WeekendApp User
Consent Status
Opted Out
Points Balance
838
Current loyalty balance
Lifetime Spend
RM 1,049
Across 8 visits
Total Visits
8
Since 2026-04-10
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
56d
2026-08-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
838 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 16
Outlet purchase
2026-08-02 · Member activity · RM 85.50
App session
2026-07-21 · OPLUMO Outlet 16
Points credited
2026-07-09 · Member activity · RM 96.90
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 16
Outlet purchase
2026-06-15 · Member activity · RM 108.30
Points credited
2026-06-03 · OPLUMO Outlet 16
Outlet purchase
2026-05-22 · Member activity · RM 119.70