Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17876
VM0017876Membermember17876@example.test · +601110017876 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
862
Current loyalty balance
Lifetime Spend
RM 1,079
Across 12 visits
Total Visits
12
Since 2026-01-16
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
68d
2026-08-02
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
862 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 10
Outlet purchase
2026-07-21 · Member activity · RM 54.00
App session
2026-07-09 · OPLUMO Outlet 10
Points credited
2026-06-27 · Member activity · RM 61.20
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 10
Outlet purchase
2026-06-03 · Member activity · RM 68.40
Points credited
2026-05-22 · OPLUMO Outlet 10
Outlet purchase
2026-05-10 · Member activity · RM 75.60