Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17875
VM0017875Goldmember17875@example.test · +601110017875 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
3,725
Current loyalty balance
Lifetime Spend
RM 4,657
Across 27 visits
Total Visits
27
Since 2025-02-08
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
140d
2026-05-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,725 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 9
Outlet purchase
2026-05-10 · Member activity · RM 129.75
App session
2026-04-28 · OPLUMO Outlet 9
Points credited
2026-04-16 · Member activity · RM 147.05
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 9
Outlet purchase
2026-03-23 · Member activity · RM 164.35
Points credited
2026-03-11 · OPLUMO Outlet 9
Outlet purchase
2026-02-27 · Member activity · RM 181.65