Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01784
VM0001784Silvermember1784@example.test · +601110001784 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
1,050
Current loyalty balance
Lifetime Spend
RM 1,313
Across 7 visits
Total Visits
7
Since 2026-01-06
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
168d
2026-04-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,050 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 17
Outlet purchase
2026-04-12 · Member activity · RM 121.50
App session
2026-03-31 · OPLUMO Outlet 17
Points credited
2026-03-19 · Member activity · RM 137.70
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 17
Outlet purchase
2026-02-23 · Member activity · RM 153.90
Points credited
2026-02-11 · OPLUMO Outlet 17
Outlet purchase
2026-01-30 · Member activity · RM 170.10