Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17839
VM0017839Membermember17839@example.test · +601110017839 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
142
Current loyalty balance
Lifetime Spend
RM 178
Across 1 visits
Total Visits
1
Since 2026-06-26
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
142 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 7
Outlet purchase
2026-07-02 · Member activity · RM 108.00
App session
2026-06-20 · OPLUMO Outlet 7
Points credited
2026-06-08 · Member activity · RM 122.40
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 7
Outlet purchase
2026-05-15 · Member activity · RM 136.80
Points credited
2026-05-03 · OPLUMO Outlet 7
Outlet purchase
2026-04-21 · Member activity · RM 151.20