Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17837
VM0017837Goldmember17837@example.test · +601110017837 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,282
Current loyalty balance
Lifetime Spend
RM 4,103
Across 25 visits
Total Visits
25
Since 2025-07-18
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
16d
2026-09-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,282 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 5
Outlet purchase
2026-09-11 · Member activity · RM 118.50
App session
2026-08-30 · OPLUMO Outlet 5
Points credited
2026-08-18 · Member activity · RM 134.30
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 5
Outlet purchase
2026-07-25 · Member activity · RM 150.10
Points credited
2026-07-13 · OPLUMO Outlet 5
Outlet purchase
2026-07-01 · Member activity · RM 165.90