Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17813
VM0017813Membermember17813@example.test · +601110017813 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
549
Current loyalty balance
Lifetime Spend
RM 687
Across 7 visits
Total Visits
7
Since 2026-01-29
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
549 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 15
Outlet purchase
2026-05-05 · Member activity · RM 96.75
App session
2026-04-23 · OPLUMO Outlet 15
Points credited
2026-04-11 · Member activity · RM 109.65
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 15
Outlet purchase
2026-03-18 · Member activity · RM 122.55
Points credited
2026-03-06 · OPLUMO Outlet 15
Outlet purchase
2026-02-22 · Member activity · RM 135.45