Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17801
VM0017801Silvermember17801@example.test · +601110017801 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,236
Current loyalty balance
Lifetime Spend
RM 1,546
Across 36 visits
Total Visits
36
Since 2024-09-26
Average Order Value
RM 56
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
113d
2026-06-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,236 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 3
Outlet purchase
2026-06-06 · Member activity · RM 42.00
App session
2026-05-25 · OPLUMO Outlet 3
Points credited
2026-05-13 · Member activity · RM 47.60
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 3
Outlet purchase
2026-04-19 · Member activity · RM 53.20
Points credited
2026-04-07 · OPLUMO Outlet 3
Outlet purchase
2026-03-26 · Member activity · RM 58.80