Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 17769
VM0017769Membermember17769@example.test · +601110017769 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
929
Current loyalty balance
Lifetime Spend
RM 1,162
Across 8 visits
Total Visits
8
Since 2026-03-19
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
78d
2026-07-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
929 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 5
Outlet purchase
2026-07-11 · Member activity · RM 110.25
App session
2026-06-29 · OPLUMO Outlet 5
Points credited
2026-06-17 · Member activity · RM 124.95
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 5
Outlet purchase
2026-05-24 · Member activity · RM 139.65
Points credited
2026-05-12 · OPLUMO Outlet 5
Outlet purchase
2026-04-30 · Member activity · RM 154.35