Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17729
VM0017729Goldmember17729@example.test · +601110017729 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
3,284
Current loyalty balance
Lifetime Spend
RM 4,106
Across 39 visits
Total Visits
39
Since 2024-07-03
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,284 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 16
Outlet purchase
2026-05-06 · Member activity · RM 81.00
App session
2026-04-24 · OPLUMO Outlet 16
Points credited
2026-04-12 · Member activity · RM 91.80
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 16
Outlet purchase
2026-03-19 · Member activity · RM 102.60
Points credited
2026-03-07 · OPLUMO Outlet 16
Outlet purchase
2026-02-23 · Member activity · RM 113.40