Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 17727
VM0017727Silvermember17727@example.test · +601110017727 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,181
Current loyalty balance
Lifetime Spend
RM 2,727
Across 17 visits
Total Visits
17
Since 2025-10-27
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,181 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 14
Outlet purchase
2026-07-30 · Member activity · RM 103.50
App session
2026-07-18 · OPLUMO Outlet 14
Points credited
2026-07-06 · Member activity · RM 117.30
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 14
Outlet purchase
2026-06-12 · Member activity · RM 131.10
Points credited
2026-05-31 · OPLUMO Outlet 14
Outlet purchase
2026-05-19 · Member activity · RM 144.90