Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17696
VM0017696Silvermember17696@example.test · +601110017696 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
986
Current loyalty balance
Lifetime Spend
RM 1,233
Across 18 visits
Total Visits
18
Since 2025-07-05
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
986 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 17
Outlet purchase
2026-04-25 · Member activity · RM 47.25
App session
2026-04-13 · OPLUMO Outlet 17
Points credited
2026-04-01 · Member activity · RM 53.55
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 17
Outlet purchase
2026-03-08 · Member activity · RM 59.85
Points credited
2026-02-24 · OPLUMO Outlet 17
Outlet purchase
2026-02-12 · Member activity · RM 66.15