Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17684
VM0017684Membermember17684@example.test · +601110017684 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
275
Current loyalty balance
Lifetime Spend
RM 344
Across 8 visits
Total Visits
8
Since 2025-12-11
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
275 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 5
Outlet purchase
2026-04-04 · Member activity · RM 38.25
App session
2026-03-23 · OPLUMO Outlet 5
Points credited
2026-03-11 · Member activity · RM 43.35
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 5
Outlet purchase
2026-02-15 · Member activity · RM 48.45
Points credited
2026-02-03 · OPLUMO Outlet 5
Outlet purchase
2026-01-22 · Member activity · RM 53.55