Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01768
VM0001768Silvermember1768@example.test · +601110001768 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,057
Current loyalty balance
Lifetime Spend
RM 2,572
Across 30 visits
Total Visits
30
Since 2024-11-18
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
168d
2026-04-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,057 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 1
Outlet purchase
2026-04-12 · Member activity · RM 57.75
App session
2026-03-31 · OPLUMO Outlet 1
Points credited
2026-03-19 · Member activity · RM 65.45
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 1
Outlet purchase
2026-02-23 · Member activity · RM 73.15
Points credited
2026-02-11 · OPLUMO Outlet 1
Outlet purchase
2026-01-30 · Member activity · RM 80.85